Case Studies3 min read • Feb 06, 2026By Ethan Park

Case study: Correcting brand misconceptions in LLM responses (Feb 2026 Update 6)

Title: How LedgerLoop Lifted Its AI Visibility with Abhord in 90 Days (Refreshed 2026 Edition)

Title: How LedgerLoop Lifted Its AI Visibility with Abhord in 90 Days (Refreshed 2026 Edition)

Company snapshot

  • Industry: B2B SaaS (accounts receivable automation for mid‑market finance teams)
  • ICP: Controllers and VPs Finance at $50M–$500M revenue companies
  • Team size: 85 FTE
  • Core claim: Reduces DSO by 8–12 days via automated outreach and cash‑application

1) The initial problem

Between August and October 2025, LedgerLoop’s growth team noticed a pattern: when prospects asked general‑purpose LLMs for “best AR automation platforms” or “alternatives to [competitor],” LedgerLoop was either omitted or described incorrectly as a “small‑business invoicing app.” In brand-specific prompts, some models conflated LedgerLoop with a defunct open‑source library named “ledger‑loop,” attributing it a GitHub repo and Python SDK that didn’t exist.

Symptoms they tracked:

  • Inclusion rate in top‑3 model answers to 25 core queries: 12%
  • Factual accuracy in brand summaries: 46% (based on a 50‑prompt audit)
  • Mentions skewed to SMB; mid‑market positioning rarely surfaced
  • AI-assisted site sessions: 190/month; demo CVR from those sessions: 1.1%

2) What Abhord’s analysis uncovered

After connecting LedgerLoop’s properties (site, docs, release notes, PRs, partner pages) to Abhord in late October 2025, the platform’s crawl and entity-resolution flagged four root causes:

  • Entity ambiguity: Three public identifiers—ledgerloop.com, useledgerloop.com, and a legacy domain—each with conflicting metadata. No canonical disambiguation page to separate LedgerLoop (company) from “ledger‑loop” (library).
  • Sparse machine-readable facts: Pricing, integrations, and security attestations lived in long paragraphs, images, and PDFs—hard for model ingestors to parse. No structured “facts file” that LLMs could ground on.
  • Inconsistent category language: Alternated among “invoice automation,” “cash application,” and “AR collections” without a stable primary label; models struggled to place LedgerLoop in “Invoice‑to‑Cash/AR Automation.”
  • Weak corroboration footprint: Review and analyst sites contained out‑of‑date claims (e.g., “no NetSuite integration”), so when models triangulated, they weighted those stale sources.

Abhord’s benchmarking also showed model recency lags: on average, models took 10–12 weeks to reflect product changes because change logs weren’t exposed in a crawlable, timestamped format.

3) The optimization strategy they implemented

Guided by Abhord’s playbooks, LedgerLoop ran a 6‑week “LLM visibility sprint” from November 10 to December 22, 2025:

  • Entity consolidation and disambiguation

- Established a canonical entity page: “LedgerLoop (Company)” with explicit “Not to be confused with” callouts for the open‑source library and the legacy SMB invoicing app.

- Unified domains under ledgerloop.com; set cross‑domain canonical tags and retired the legacy host with 301s.

  • Machine‑readable facts and evidence

- Published an Abhord‑formatted Facts File (JSON + human page) with 50 high‑confidence claims: product category, ICP, pricing bands, SOC 2 Type II, integrations (NetSuite, Sage Intacct, MS Dynamics), case metrics (DSO impact), and release cadence.

- Attached sources and dates to each claim (docs pages, security portal, customer stories) to strengthen evidence weighting.

Ethan Park

AI Marketing Strategist

Ethan Park brings 13+ years in marketing analytics, SEO, and AI adoption, helping teams connect AI visibility to measurable growth.

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